A bit of an introduction
Current role::
Senior Service Designer
Current employer::
Department for
Work & Pensions (DWP)
Hello, my name is Steve Welsh. I am a Senior Service Designer and occasional freelance illustrator (aka miniboro) who lives and works in Sheffield, South Yorkshire. I recently decided a single portfolio, which included both my day job and freelance work, would better showcase the breadth and depth of my career to date. It’s early days, so please bear with me as I build up its content, especially the blog. In the meantime, feel free to drop me a line if anything catches your eye or piques your interest.
Some of the organisations I have worked for
Some of the organisations I have worked with
How colleagues have described working with me
I really appreciated how welcoming, helpful, and ready to share insight Steve was. I felt I could ask any questions and he’d provide a helpful explanation without judgement. He welcomed me to collaboration despite the lack of clarity in my immediate remit. I found his work easy to understand, and to this day, I will still reach out with queries if I am working on areas / problems that are similar to his previous investigations. Steve navigated politics and service complexities and always tried to do what was right for both the business and user.
— Barbara Mertlova
Service Designer, Opencast Software
I’d highly recommend Steve for any promotional or match day content. We approached Steve in regards to some FA Cup activity, having received some great compliments about his illustrative work and reviewing his portfolio – I’m pleased to say Steve did not disappoint, not only was he quick to respond to the brief but we were very impressed with his work and interpretation of the brief. I look forward to working with him again in the future.
— Ryan Armstrong
Marketing Lead at the Football Association
Steve was approachable and realistic about the challenges we faced as service designers, and I found it easy to work things through with him. I managed to get up to speed quickly, and worked alongside Steve in support of solving the right problems. He pulled together a vast amount of user research and managed to include it in an easily digestible format. You made my job and the DWP experience much easier, you’ll be a miss. Thank you.
— Helen Oswald
Senior Service Designer at Opencast Software
The portfolio of Steve Welsh 